Privacy Policy

1. Introduction

Ozlottodraw Gaming Limited ("Ozlottodraw", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our lottery services.

This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Commonwealth) and other applicable Australian privacy laws. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

Register for an account on our platform
Purchase lottery tickets or use our services
Contact our customer support team
Subscribe to our newsletters or marketing communications
Participate in surveys, promotions, or contests

2.2 Types of Personal Information

The personal information we may collect includes:

Full name, date of birth, and gender
Email address and phone number
Residential address and postal code
Payment information and banking details
Government-issued identification numbers (as required by law)
Gaming preferences and transaction history
Communication records and customer service interactions

2.3 Automatically Collected Information

When you access our website or mobile application, we may automatically collect:

IP address and device information
Browser type and operating system
Pages visited and time spent on our platform
Referring website and exit pages
Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

Creating and managing your user account
Processing lottery ticket purchases and payments
Conducting lottery draws and determining winners
Distributing prizes and winnings
Providing customer support and technical assistance

3.2 Legal and Regulatory Compliance

Verifying your identity and age (18+ requirement)
Conducting anti-money laundering (AML) checks
Complying with gaming regulations and licensing requirements
Reporting to relevant authorities as required by law
Implementing responsible gambling measures

3.3 Communication and Marketing

Sending transaction confirmations and account updates
Providing customer service communications
Delivering promotional offers and marketing materials (with consent)
Conducting surveys and gathering feedback

3.4 Platform Improvement

Analyzing user behavior and preferences
Improving our website and mobile application
Developing new features and services
Detecting and preventing fraud and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

Payment processing and financial services
Identity verification and fraud prevention
Customer support and communication services
Marketing and advertising platforms
Technical infrastructure and hosting services

4.2 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

Comply with legal processes, court orders, or government investigations
Enforce our Terms and Conditions or other agreements
Protect the rights, property, or safety of Ozlottodraw, our users, or others
Investigate and prevent fraud, security threats, or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5. Data Security

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

SSL/TLS encryption for all data transmissions
Advanced firewalls and intrusion detection systems
Regular security audits and vulnerability assessments
Secure data centers with physical access controls
Data backup and disaster recovery procedures

5.2 Administrative Safeguards

Access controls limiting employee access to personal information
Regular privacy and security training for staff
Background checks for employees with access to sensitive data
Incident response procedures for data breaches
Regular review and update of security policies

6. Your Rights and Choices

Under Australian privacy law, you have certain rights regarding your personal information:

6.1 Access and Correction

Request access to your personal information we hold
Request correction of inaccurate or incomplete information
Update your account information through your user profile

6.2 Marketing Communications

Opt-out of promotional emails by clicking unsubscribe links
Adjust your communication preferences in your account settings
Contact customer support to update your preferences

6.3 Account Deletion

Request deletion of your account and associated data
Note: Some information may be retained for legal or regulatory purposes
Contact customer support to initiate account deletion

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform:

7.1 Types of Cookies

Essential Cookies: Required for basic website functionality
Performance Cookies: Help us analyze website usage and performance
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

View and delete cookies
Block cookies from specific websites
Block third-party cookies
Delete all cookies when you close your browser

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations:

Account Information: Retained while your account is active and for 7 years after closure
Transaction Records: Retained for 7 years as required by financial regulations
Communication Records: Retained for 3 years for customer service purposes
Marketing Data: Retained until you opt-out or withdraw consent

9. International Transfers

Your personal information may be transferred to and processed in countries other than Australia. When we transfer information internationally, we ensure adequate protection through:

Contracts that include standard data protection clauses
Transfers to countries with adequate privacy protections
Compliance with applicable cross-border data transfer laws

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

Posting the updated policy on our website
Sending an email notification to registered users
Displaying a prominent notice on our platform

Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Privacy Officer

Ozlottodraw Gaming Limited
Email: [email protected]
Phone: 1800 PRIVACY (1800 774 822)
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM AEDT

Complaints

If you believe we have breached your privacy rights, you may lodge a complaint with us or directly with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]