Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Ozlottodraw Gaming Limited ABN 12 345 678 901 ("Ozlottodraw", "we", "us", or "our") governing your use of the Ozlottodraw website, mobile application, and lottery services.

By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

2. Eligibility and Account Registration

2.1 Age Requirements

You must be at least 18 years of age to create an account and participate in lottery activities on our platform. By registering, you represent and warrant that you meet this age requirement.

2.2 Residency Requirements

Our services are available to Australian residents only. You must provide a valid Australian address and be physically located in Australia when using our services.

2.3 Account Registration

To use our services, you must:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Protect your account credentials and notify us immediately of unauthorized access
• Accept responsibility for all activities under your account
• Complete identity verification as required by Australian gaming regulations

2.4 One Account Per Person

You may maintain only one account. Multiple accounts by the same person are prohibited and may result in account suspension and forfeiture of funds.

3. Lottery Services

3.1 Available Games

Ozlottodraw offers various lottery games as displayed on our platform. Game rules, odds, and prize structures are specific to each game and are clearly outlined on our website.

3.2 Ticket Purchases

When purchasing lottery tickets:

• All purchases are final and non-refundable
• Tickets must be purchased before the advertised draw closing time
• Minimum purchase amounts apply as displayed on the platform
• Payment must be completed successfully for tickets to be valid
• Digital tickets are automatically stored in your account

3.3 Draw Procedures

All lottery draws are conducted using certified random number generation systems and are independently audited for fairness. Draw times are clearly displayed and are conducted in accordance with our gaming licenses.

3.4 Results and Notifications

Draw results are published immediately after each draw. Winners are notified via email and SMS (if provided). It is your responsibility to check results and claim prizes within the specified timeframe.

4. Prizes and Winnings

4.1 Prize Claims

To claim prizes, you must:

• Have a valid, verified account at the time of the draw
• Claim prizes within 12 months of the draw date
• Provide additional verification documents for prizes over $10,000
• Comply with all Australian tax obligations

4.2 Prize Distribution

• Prizes up to $10,000 are automatically credited to your account
• Larger prizes require additional verification and may be paid by cheque or bank transfer
• We reserve the right to withhold prizes pending identity verification
• Unclaimed prizes are forfeited after 12 months

4.3 Tax Obligations

Winners are responsible for all applicable taxes on prizes. We may be required to report large winnings to the Australian Taxation Office (ATO) and may withhold tax as required by law.

5. Payments and Financial Terms

5.1 Accepted Payment Methods

We accept credit cards, debit cards, PayPal, and bank transfers. All payments are processed through secure, encrypted systems.

5.2 Account Funding

• Funds must be deposited from accounts in your name
• Minimum and maximum deposit limits apply
• We reserve the right to request source of funds verification
• Deposits may be subject to processing fees

5.3 Withdrawals

• Withdrawals are processed to the same payment method used for deposits
• Processing times vary by payment method (1-7 business days)
• Identity verification may be required before processing withdrawals
• Withdrawal fees may apply as disclosed on our platform

5.4 Anti-Money Laundering

We comply with all Australian anti-money laundering (AML) and counter-terrorism financing (CTF) laws. This includes reporting suspicious transactions and maintaining transaction records.

6. Responsible Gaming

6.1 Our Commitment

Ozlottodraw is committed to promoting responsible gaming and providing a safe environment for all users. We provide tools and resources to help you maintain control over your gaming activities.

6.2 Self-Limitation Tools

We offer various tools to help you manage your gaming:

• Deposit limits (daily, weekly, monthly)
• Spending limits per transaction
• Session time limits
• Self-exclusion options
• Reality checks and account statements

6.3 Problem Gaming Support

If you or someone you know has a gambling problem, help is available:

• Gambling Help Online: gamblinghelponline.org.au
• Gambling Help: 1800 858 858
• Lifeline: 13 11 14
• BetStop National Self-Exclusion Register: betstop.gov.au

7. User Conduct and Prohibited Activities

7.1 Acceptable Use

You agree to use our platform only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Use automated systems or bots to access our platform

7.2 Fraud Prevention

Any fraudulent, collusive, or criminal activity will result in immediate account termination and may be reported to law enforcement. This includes:

• Using stolen or fraudulent payment methods
• Providing false identity information
• Attempting to manipulate draw results
• Money laundering or financing illegal activities

8. Intellectual Property

All content on our platform, including text, graphics, logos, software, and trademarks, is owned by Ozlottodraw or our licensors and is protected by Australian and international intellectual property laws.

8.1 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our platform for personal, non-commercial purposes only.

8.2 Restrictions

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding in any manner
• Reverse engineer or attempt to extract source code
• Create derivative works based on our platform

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to our data practices as described in the Privacy Policy.

10. Platform Availability and Modifications

10.1 Service Availability

While we strive to maintain continuous service, we do not guarantee that our platform will be available at all times. We may suspend or restrict access for maintenance, security, or technical reasons.

10.2 Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of material changes where possible.

11. Disclaimers and Limitation of Liability

11.1 Service Disclaimer

Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for purpose, and non-infringement.

11.2 Limitation of Liability

To the maximum extent permitted by law, Ozlottodraw's total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you paid to us in the 12 months preceding the claim.

11.3 Exclusions

We shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Technical failures or internet connectivity issues
• Acts of God, government actions, or other force majeure events

12. Account Termination

12.1 Termination by You

You may terminate your account at any time by contacting customer support. Upon termination, you may withdraw any remaining account balance subject to our verification requirements.

12.2 Termination by Us

We may suspend or terminate your account immediately if you:

• Breach these Terms or our policies
• Engage in fraudulent or illegal activities
• Fail to complete required verification procedures
• Become subject to legal restrictions

12.3 Effects of Termination

Upon termination, your right to use our services ceases immediately. We will return any remaining account balance (minus applicable fees) within 30 days, subject to legal and regulatory requirements.

13. Dispute Resolution

13.1 Customer Complaints

If you have a complaint, please contact our customer support team first. We are committed to resolving disputes fairly and promptly.

13.2 External Dispute Resolution

If we cannot resolve your complaint internally, you may refer the matter to:

• Australian Financial Complaints Authority (AFCA) for financial disputes
• Relevant state gaming authorities for gaming-related complaints
• Australian Competition and Consumer Commission (ACCC) for consumer protection issues

14. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Changes to Terms

We may modify these Terms at any time. Material changes will be notified via email or prominent website notice at least 30 days before taking effect. Your continued use of our services after changes constitutes acceptance of the modified Terms.

16. Contact Information

For questions about these Terms or our services, please contact us:

Ozlottodraw Gaming Limited
Email: [email protected]
Phone: 1800 NLOTTO (1800 656 886)
Business Hours: Monday to Sunday, 6:00 AM to 2:00 AM AEDT

Postal Address:
Ozlottodraw Gaming Limited
PO Box 1234
Sydney NSW 2001
Australia

Licensing Information:
Australian Gaming License No: AGL-2025-001
New South Wales Gaming Authority License No: NSW-GL-2025-789